Pentalym FAQ’s

Getting Started

Q: How do I start using Pentalym’s software if I already have my own RFID tags on my products and I have my own scanning hardware?

A: You can start using Pentalym in three simple steps:

  1. Download the Pentalym App from the Google Play Store
  2. Set up your Salesforce account
  3. Select your location, start scanning your RFID tags with a supported RFID scanner and submit to the Pentalym platform.

For information on supported RFID scanners, click here.


Q: How do I get started if I don’t have RFID tags or hardware?

A: You can start using Pentalym in three simple steps:

  1. Download the Pentalym App from the Google Play Store.
  2. Set up your Salesforce account.
  3. To purchase Pentalym RFID smartTags and scanners contact the Pentalym team.


Q: What hardware do I need to get started?

A: This depends on what Pentalym Product you are using.

For Pentalym 2D smartTags you will only need a mobile device with a camera to connect your products to Pentalym’s software.

If you are using RFID tags, these will only work with a supported RFID scanner paired with an Android device.

For information on supported RFID scanners.


Q: Are there any training resources or support available to onboard me and my team?

A: Pentalym’s software has been designed with our customers in mind so you can order your tags and hardware and start connecting and scanning. We are continually updating and developing additional training materials, please ensure you check back regularly if you have questions.

General RFID FAQ’s

Q: What is RFID?

A: RFID stands for Radio-Frequency Identification. It’s technology that uses wireless communication to identify products by attaching RFID tags to them.


Q: How does RFID work for inventory tracking?

A: You place your RFID tag on each of the products you want to track, then use an RFID scanner you can typically scan hundreds of items in seconds at a distance of up to 5m.


Q: What are the key benefits of using RFID over traditional barcode scanning?

A: Traditional barcode scanners require an optical scanner requiring line of sight between the scanner and the barcode (short range only). This requires the barcode to be clear and visible for the lifetime of the product. This method only allows a single barcode to be scanned at one time.

RFID scanning does not require line of sight, has a much greater range and can typically scan hundreds of items in seconds.

RFID also offers the benefit of a Locate feature where a single tag can be selected from a list and used to find that specific product quickly and efficiently.


Q: How does RFID work for inventory tracking?

A: Yes, you need RFID software to control the RFID scanner for reading tags and to manage and analyse the data collected from RFID tags. This software helps you monitor inventory, generate reports, view tag history and optimise your inventory processes.


Q: Can I integrate RFID software with my existing inventory management system?

A: Yes, the Pentalym system is cloud based and supports full integration with other software solutions.


Q: What are the costs associated with implementing Pentalym’s RFID solution for inventory tracking?

A: Costs can include RFID tags, readers, and software, and potentially any customisation you require. The specific costs depend on the scale and complexity of your inventory tracking needs. Contact our team to discuss your requirements.


Q: Are there different types of RFID tags for different inventory items?

A: Yes, there are various types of RFID tags, including passive and active tags. The choice depends on factors like item size, desired read range, and environmental conditions.


Q: Can RFID be used for tracking inventory in challenging environments, like extreme temperatures or high humidity?

A: Yes, there are specialised RFID tags designed for extreme environments. Make sure to select tags that can withstand the conditions of your inventory storage. If you have questions regarding which tags suit your business needs, contact us here.


Q: Can RFID technology be used to assist in preventing inventory theft?

A: Yes, by placing RFID readers at various entry and exit points in a store or warehouse setting. These readers can differentiate between purchased and non-purchased products passing through these points.


Q: Can RFID be used in identifying authentic products:

A: Yes, RFID tags are uniquely encrypted and can be used to enable identification of authentic products.


Q: Can RFID be used for tracking both small and large inventory items?

A: Yes, RFID can be used to track a wide range of item sizes, from small components to large machinery, depending on the appropriate tag and reader selection.


Q: Are there industry-specific RFID solutions for inventory tracking, such as in healthcare or retail?

A: Yes, various industries have specialised RFID solutions tailored to their specific needs, such as RFID for asset tracking in healthcare or inventory management in retail. Pentalym has a number of tags already being used in these industries. For any questions please contact us here.


Q: Can I connect any RFID scanner or reader to the Pentalym App?

A: Pentalym currently supports Zebra and Orca RFID scanners. We are planning to support AsReader. If you have another scanner you are looking at using, please reach out to our team to check its compatibility with our software. Contact the Pentalym team here.


Q: What is the scanning range of the RFID tags?

A: This is dependent on many factors including, the tag you are using, placement of tag and the scanner you are using. Some tags and scanners are optimised for short-range (0-5m) and others are more suitable for longer range scanning up to 10m.


Q: Where are RFID tags used and who uses them?

A: RFID tags serve as a go-to solution for swiftly and dependably distinguishing physical objects with unique identification requirements. The applications span a wide array of fields, continually expanding. Key domains where RFID tags are prominently utilised today encompass:

  • Healthcare / Hospitals
  • Defence Force
  • Aviation
  • First Responders
  • Agriculture
  • Animal identification (pets, livestock, lab animals)
  • Retail logistics
  • Automation & manufacturing
  • Returnable transport Items
  • Commercial laundry
  • Medical and health equipment
  • Waste management

Try Pentalym for your industry or business